Software specialist for LiveChat
Montag, 22 April 2019
Everybody knows livechatinc (see also http://websitetooltest.com/livechatinc/), one of the market leaders for chat software but there is a good alternative from Germany. Userlike is a German provider and specialist for LiveChat Software. The company was founded in 2012 and is headquartered in Cologne, Germany, where about 30 employees work for Userlike. With a full focus on the German-speaking region (DACH), it has more than 1,000 customers.
The company is fully specialized in the application of a LiveChat SaaS solution. Similar to the Zendesk Chat (Zopim), Userlike offers low usage barriers with a Freemium pricing model. This allows small businesses and startups to gain their first experience with Userlike LiveChat free of charge. The Flex complete package then includes unlimited functions and licenses for large companies (corporate enterprises).
– Video: Userlike LiveChat & Messaging Platform (less than 5min)
You get a good insight into the real user console and the functionalities of Userlike that are available to a chat agent:
Channels and features of Userlike
– Chatbot Development Chat Butler
A specially developed ChatBot welcomes your website visitors, collects their questions and info, and notifies your team via slack or e-mail about the received chats. As soon as a real employee is available, the ChatBot then forwards the chat. From this point of view, the ChatBot is an intelligent queue in which the visitor’s essential question is already collected and forwarded to the agent.
– Individual chat behavior adjustable
With the Userlike LiveChat it can be set very comfortably, when the LiveChat is actively offered and when it is not temporally displayed (offline goes). Instead a contact form can be played in offline mode.
– Comprehensive analytics and reporting
A real-time dashboard is provided for measurement and success evaluation. Here you can view the current performance, filter by factors and export required evaluations.
– Integration of Messenger Channels
Facebook, the world’s most popular social network, can be used alongside LiveChat for live communication with its visitors. Your average customer spends about 20% of their online time on Facebook. In addition, Facebook Messenger is the second largest messaging app ever (after WhatsApp in Germany). Connect your Facebook fan page with Userlike and also reach your customers via Facebook for direct support and help. In addition to Facebook, the messaging app Telegram Connect is also available. Telegram can also be connected to Userlike, depending on the target group and desired use. And a new addition is an extension with the most successful messenger service in Germany: WhatsApp (also part of the Facebook universe).
– Live preview and response templates
The agent’s work is made easier by being able to read the visitor’s text even though the text has not yet been transmitted by Enter command. Likewise, text modules or macros can be centrally stored in the user-like backend, which can be conveniently accessed by different user groups.
– Simple individualization of design and placement
An individual chat window, matching your corporate identity, feels as familiar to your customers as the everyday large messaging apps. It has its own style and can be easily adapted to your brand. The customization is quick and easy directly in the Userlike application.
– Data storage and hosting locally in Germany
Hosting and data storage will take place in Frankfurt and full compliance with EU data protection directives will be stated.
CONCLUSION
Both co-browsing and mirroring with the Userlike LiveChat application are not possible. From our point of view, the Userlike LiveChat offers a convincing added value and an attractive solution. So you can offer your customers and visitors a real-time interaction via LiveChat or Facebook and offer a great user experience. Flexible pricing is also attractive for both start-ups and large companies. Userlike offers your company a 14-day free trial period.
Top references: Daimler, BMW, Trivago, Allianz, Cyberport, Nivea, Continental, ADAC. Do you have your own experience or comments on the Userlike solution? We look forward to your feedback.
